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Laundry Services | Terms and Conditions
Pick Up & Delivery Fee
Self Driven : No extra charges will be applied if the customer handles the pickup and delivery by themselves.
iPROFIXER Driven: An additional transportation charge will be applied if iPROFIXER manage the pickup and delivery for the customer's convenience. The customer will be responsible for paying each time of pick up and delivery to the delivery personnel from 3rd parties (Lalamove, Grab, Hangers, or Others) or iPROFIXER.
All collections of goods must be accompanied by a bill/bill. We reserve the right to refuse delivery of goods if the customer fails to produce the bill/bills .
Service Agreement
By scheduling any service with iPROFIXER, you agree to abide by these terms and conditions. This agreement constitutes a legally binding contract between you (the customer) and iPROFIXER. It outlines the responsibilities and expectations of both parties, ensuring clarity and mutual understanding. The agreement aims to protect both your interests and those of iPROFIXER, establishing a foundation for a professional and trustworthy relationship.
Scope of Services
iPROFIXER offers a comprehensive range of handyman services designed to address a wide array of home maintenance and repair needs. Our services include, but are not limited to, plumbing repairs, electrical work, thorough cleaning services, caregiver support, painting, and general repairs. We are committed to meeting the diverse needs of our customers and are continually expanding our service offerings. If you have a specific service requirement that is not listed, please contact us to inquire if we can accommodate your needs. Our goal is to be your one-stop solution for all household maintenance and repair tasks.
Appointment Scheduling
Scheduling service appointments with iPROFIXER is designed to be as convenient and user-friendly as possible. Appointments can be booked through multiple channels to suit your preference:
When scheduling, please provide accurate and detailed information about the services you require. This ensures that our technicians are fully prepared and equipped to handle your service needs efficiently and effectively. You will receive a confirmation of your appointment through your preferred communication method, along with any necessary follow-up details.
Payment Terms
Payment for services rendered by iPROFIXER is due upon completion of the work. We offer multiple forms of payment to accommodate your preferences, including:
Invoices and receipts will be provided upon payment for your records. Please note that iPROFIXER will not be liable for any issues arising from incorrect bank account details provided for transactions. Always double-check the information before completing a payment to ensure accuracy and avoid delays.
Service Guarantee
At iPROFIXER, we take pride in the quality of our workmanship and strive to ensure complete customer satisfaction. We guarantee the quality of all repair services we provide. If, for any reason, you are not satisfied with the service, please contact us within 2 days of service completion. Our team will work diligently to address and resolve any issues to your satisfaction. This service guarantee is a testament to our commitment to excellence and our dedication to providing top-notch service to our customers.
Liability Waiver
While iPROFIXER endeavors to provide the highest quality of service, there are inherent risks involved in home maintenance and repair work. By agreeing to these terms and conditions, you acknowledge and accept that iPROFIXER is not liable for any damages or injuries resulting from the use of our services. This liability waiver includes, but is not limited to, accidental damage to property, personal injury, or any consequential losses that may arise during or after the provision of our services. It is important to understand this limitation of liability before engaging our services.
Customer Responsibilities
As a customer, you play a crucial role in ensuring that our services can be carried out efficiently and effectively. You are responsible for providing access to the premises where the service is to be performed. This includes:
Your cooperation and preparedness help us deliver the best possible service.
Modification of Terms
iPROFIXER reserves the right to modify these terms and conditions at any time. Any changes will be communicated to you via our website or through direct communication channels, such as email or notifications through our mobile app. Changes will take effect immediately upon posting. We encourage customers to review these terms periodically to stay informed of any updates or changes. Your continued use of our services following any modifications signifies your acceptance of the revised terms and conditions. If you have any questions or concerns about these changes, please contact our customer support team for clarification.
Cancellation & Refund Policy for Customers/Consumers:
iPROFIXER is the copyright brand of IPROS EDUCTECH SDN BHD. iPROFIXER reserves the right to update/change the policies anytime without prior information, based on internal, external, or statutory requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the iPROFIXER website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by customer or by service provider and applicable cancellation charges.
Refund Policy
The customer is permitted to claim a refund from iPROFIXER for:
Cancellation by Customer
Product Delivery
Products or materials required for your service appointment will be delivered directly to the job site. Our team will coordinate with you to ensure that all necessary items are delivered in a timely manner. We work with reputable suppliers to source high-quality materials that meet our service standards. Upon placing an order, our logistics team will confirm the details with you, including the delivery address, preferred delivery time, and any specific instructions you may have to ensure a smooth delivery process.
Delivery Timeframe
Delivery times may vary depending on product availability and your location. Our team will provide an estimated delivery timeframe at the time of booking. We strive to deliver all materials promptly, but unforeseen circumstances such as supplier delays, shipping issues, or inclement weather may affect delivery schedules. If a required item is not available through iPROFIXER, it is the customer's responsibility to procure the necessary product or material. We recommend confirming the availability of items with our team prior to scheduling your service to avoid any delays. In cases where products are back-ordered or unavailable, our team will communicate alternative solutions or suitable replacements to ensure your project progresses without unnecessary interruptions.
Delivery Confirmation
To ensure the safe and accurate receipt of your materials or products, a signature may be required upon delivery. This confirmation process helps us verify that the correct items have been delivered to the right location. Please ensure that someone is available to sign for the delivery at the scheduled time. If you are unable to be present, please designate an authorized representative to accept the delivery on your behalf. This representative should be familiar with the order and able to verify that all items are in good condition upon arrival. Our delivery team will provide you with a delivery note outlining the items delivered and any relevant details for your records.
Damaged Shipments
If you receive damaged or defective products, please contact us immediately for assistance. Our customer support team is available to help you address any issues related to damaged shipments. We will work with you to resolve the issue as quickly as possible, which may include replacing the damaged items or offering a suitable alternative. To expedite the resolution process, please provide detailed information about the damage, including photographs and descriptions of the affected items. Our priority is to ensure that you receive high-quality materials that meet your expectations, and we are committed to addressing any concerns you may have promptly and effectively.
By using iPROFIXER’s services, you acknowledge that you have read, understood, and agreed to these terms and conditions, refund policy, and shipping policy. These policies are designed to provide clarity and ensure a positive experience for our customers. If you have any questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your experience with iPROFIXER is seamless and satisfactory. Your feedback is valuable to us, and we appreciate the opportunity to serve you and meet your home maintenance and repair needs.
Service Agreement
By scheduling any service with iPROFIXER, you agree to abide by these terms and conditions. This agreement constitutes a legally binding contract between you (the service provider) and iPROFIXER. It ensures that both parties understand their responsibilities and expectations, fostering a professional and effective working relationship. This document outlines the scope of services, professional conduct, quality of workmanship, service guarantees, appointment scheduling, payment terms, liability waivers, and modification of terms. By adhering to these terms, you contribute to the high standards and reputation of iPROFIXER.
Scope of Services
iPROFIXER offers a wide range of handyman services, which are not limited to the currently listed services. We are continually expanding our offerings to meet the diverse needs of our clients. This may include, but is not limited to, plumbing repairs, electrical work, thorough cleaning services, caregiver support, painting, and general repairs. Our goal is to provide comprehensive solutions to our clients' maintenance and repair needs. As a service provider, you should be prepared to adapt and offer high-quality services across various categories, ensuring that you have the necessary skills and tools to complete tasks efficiently and to a high standard.
Professional Conduct
You agree to conduct yourself in a professional manner at all times while representing iPROFIXER. This includes being punctual, courteous, and respectful to clients and their property. Professional conduct is essential to maintain the reputation and trust that iPROFIXER has built with its customers. Your behavior directly impacts the client’s experience and the overall perception of our brand. This means adhering to scheduled appointment times, communicating effectively and respectfully with clients, and taking care to protect their property and privacy while performing your duties. Maintaining a professional demeanor not only enhances customer satisfaction but also fosters a positive work environment.
Quality of Workmanship
You agree to perform services with the highest level of skill and care, adhering to industry standards and best practices. iPROFIXER is committed to excellence, and as a representative, your workmanship should reflect this commitment. High-quality workmanship ensures customer satisfaction, repeat business, and positive referrals. It is expected that you use the appropriate tools and materials for each job and follow all safety protocols to ensure the job is done correctly and safely. Continuous learning and staying updated with the latest techniques and industry standards are also encouraged to maintain high-quality service delivery.
Service Guarantee
iPROFIXER guarantees the quality of your workmanship for repair services. If a client claims that problems remain after your repair, you must address and rectify the issue within 2 days at your own cost. This service guarantee underscores our dedication to customer satisfaction and our confidence in the quality of services provided by our team. This commitment means that any shortcomings in your work should be promptly corrected, demonstrating your accountability and dedication to client satisfaction. This policy not only reassures our clients of the reliability of our services but also motivates you to perform each task to the best of your ability.
Appointment Scheduling
Service appointments can be scheduled online through our website, via phone, or using our mobile app. Once you receive an assigned order, you are required to accept or reject it within 72 hours. Failure to respond within this timeframe will result in the order being automatically removed. Prompt acceptance or rejection of orders ensures efficient scheduling and service delivery for our clients. This system allows for optimal resource allocation and planning, ensuring that clients receive timely services and that you have a manageable workload. Clear communication regarding your availability and timely responses to scheduling requests are crucial to maintaining operational efficiency.
Payment Terms
Payment for services is due upon completion. You can receive your earnings as cash for cash-on-delivery (COD) jobs or withdraw them via Bank Transfers (FPX) and electronic payments (e-wallets). It is crucial to provide accurate bank account information for transactions. iPROFIXER will not be liable for issues arising from incorrect bank account details. Ensuring accuracy in your payment details helps avoid delays and ensures you receive your earnings promptly. Detailed records of payments and transactions should be maintained for your financial management and tax purposes. Understanding and complying with our payment processes is essential for smooth financial operations.
Liability Waiver
iPROFIXER is not liable for any damages or injuries resulting from the provision of our services. By agreeing to these terms, you acknowledge and accept this limitation of liability during or after the provision of services. It is important to carry out your tasks with the utmost care and professionalism to minimize any risks or potential liabilities. Additionally, understanding and following safety protocols and industry standards will help prevent accidents and ensure the safety of both you and the clients.
Modification of Terms
iPROFIXER reserves the right to modify these terms and conditions at any time. Any changes will be communicated to you via our website or through direct communication channels and will take effect immediately upon posting. It is your responsibility to stay informed of any updates or changes to these terms. Continued use of our services following any modifications signifies your acceptance of the revised terms and conditions. Regularly reviewing these terms ensures that you are always aware of your rights and responsibilities. If you have any questions or concerns about the changes, please contact our customer support team for clarification.
Cancellation & Refund Policy for Service Providers/Professionals:
iPROFIXER is the copyright brand of IPROS EDUCTECH SDN BHD. iPROFIXER reserves the right to update/change the policies anytime without prior information, based on internal, external, or statutory requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the iPROFIXER website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by customer or by service provider and applicable cancellation charges.
Cancellation by Service Provider
As per iPROFIXER Policy, cancellation of a job request by a service provider after accepting the job request initiated by the customer through iPROFIXER platform is forbidden. The service provider has agreed to accept the iPROFIXER terms and conditions clauses of the agreement during the on-boarding process. Any violation to the agreement may attract a penalty or suspension of contract and further termination of the agreement with the service provider.
Product Delivery
When it comes to fulfilling client service requirements, iPROFIXER ensures a seamless process for delivering necessary products or materials. For items weighing 2 kg or more, our team takes the initiative to transport them directly to the designated job site. This proactive approach alleviates any burden on the client and streamlines the service process for enhanced efficiency and convenience.
Delivery Timeframe
While we aim for prompt delivery, the timeframe can vary based on factors such as product availability and logistical considerations. In cases where an item is temporarily out of stock, clients are encouraged to make alternative arrangements for acquiring the required product to avoid delays in their project timelines.
Delivery Confirmation
To maintain the integrity of our delivery process, we may request a signature upon receipt of materials or products. This confirmation serves as a crucial checkpoint to ensure that the correct items have been delivered to the specified location. By requiring confirmation, we aim to provide clients with peace of mind and reinforce our commitment to delivering accurate and reliable service.
Handling Damaged Shipments
While every effort is made to ensure the safe transport of items, unforeseen incidents such as damage or defects may occur during shipment. In the unfortunate event of a damaged shipment, clients should promptly notify us. However, it's important to note that any costs associated with damaged or defective products will be the responsibility of the client. iPROFIXER cannot assume liability for damages sustained during transit but will work diligently to address the issue and facilitate a resolution in a timely manner.
Continuous Improvement Efforts
At iPROFIXER, we are dedicated to continually improving our delivery process and overall service experience. By soliciting feedback from clients and actively seeking opportunities for enhancement, we strive to optimize efficiency, reliability, and customer satisfaction. Through ongoing investment in technology, training, and process refinement, we aim to set new standards of excellence in product delivery and exceed the expectations of our valued clients.